BBB ACCREDITED BUSINESS SINCE 05/01/2000

Amden Corporation

(800) 770-7525 33171 Paseo Cerveza Suite 200, San Juan Capistrano, CA 92675

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Description

This company's business is the sale of Cybersonic oral care systems by mail order and internet.

BBB Accreditation

A BBB Accredited business since 05/01/2000.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 2
Delivery Issues 1
Guarantee / Warranty Issues 2
Total Closed Complaints 5

Additional Complaint Information

Complainants generally allege non-delivery of merchandise, defective merchandise, or improper packaging. Many also complain of inability to reach the company and difficulty obtaining refunds for defective items or items which were not received. Some customers complain they are unable to return merchanndise within the 30 day trial period because they are unable to reach the company to obtain a return merchandise authorization number as required. The company responds to some complaints by issuing refunds or sending ordered merchandise, cancelling the continuity program, or denying refunds and explaining that the customer is beyond their 30 day money back guarantee policy. The company states they will issue refunds if the customer can provide proof the product was returned within the 30 day money back guarantee period. The company also responds by replacing defective products, explaining that they have no record of the customer returning the product and requesting proof of delivery, by sending replacement brushes, or setting up the continuity program for replacement brushes.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13135054
BBB file opened: 5/19/2000 Business started: 2/3/1992
Contact Information
Kelly Omori - Corporate Administrator
    Dave Matsu (Dir, Direct Response Operation)Lech Radzyminski (CFO)Ronald Murayama (CEO)
Number of Employees

85

Business Category

Health Care Products

Alternate Business Names
Amden CorporationCybersonic
Alternate Web Sites
Industry Tips
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30-day period, they are required to notify the buyer in writing of the delay, and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.