BBB ACCREDITED BUSINESS SINCE 04/11/1989

L.A. Fitness Sports Clubs (Headquarters)

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(949) 255-7330 P.O. Box 52110, Irvine, CA 92620

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Description

This company's business is health clubs and fitness centers. LA Fitness has over 350 locations.

BBB Accreditation

A BBB Accredited business since 04/11/1989.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

1868 complaints closed with BBB in last 3 years | 834 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 305
Billing / Collection Issues 718
Problems with Product / Service 843
Delivery Issues 1
Guarantee / Warranty Issues 1
Total Closed Complaints 1868

Additional Complaint Information

Complainants allege a variety of customer service, and billing disputes, which are typical in number and nature for this industry. Some customers complain they experience difficulty contacting the company to report problems or address billing issues such as credit card errors, or obtain information on cancellation procedures.The company generally responds to complaints by issuing refunds, canceling memberships, and clarifying billing disputes. Further, the company explains that the majority of complaints concerning contract disputes occur when customers fail to read and follow contract stipulations.

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  • Government Actions

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Additional Information

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41156
BBB file opened: 4/11/1989 Business started: 11/1/1984
Contact Information
Aylin Medina - Corporate Relations
    Jill Greuling (VP of Operations)
Number of Employees

19000

Business Category

Health Clubs

Alternate Business Names
L.A. Fitness Sports ClubsLA FitnessLA LifestylesLos Angeles FitnessL A Fitness Health ClubsL A Fitness International, LLC
Alternate Web Sites
Industry Tips
We routinely suggest to customers to read and understand all contract terms before signing. It is important to obtain written confirmation of any unclear issues and especially of all verbal promises. California law allows three days to cancel health club memberships. We strongly advise following cancellation instructions specified in the contract. It is prudent to send cancellation letters by certified mail, keeping a copy and your mailing receipt for your records.