BBB ACCREDITED BUSINESS SINCE 07/01/1987

K B Home, Inc.

(310) 231-4000 25152 Springfield Court, Suite 180, Valencia, CA 91355

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Description

This company's business is providing home development and construction services.

BBB Accreditation

A BBB Accredited business since 07/01/1987.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

73 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 11
Billing / Collection Issues 1
Problems with Product / Service 52
Delivery Issues 0
Guarantee / Warranty Issues 9
Total Closed Complaints 73

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Although we have received a number of complaints against this company, the complaint allegations are typical in number and nature for this industry. Some complainants allege warranty related problems. Customers complain that necessary repairs are not performed in a timely manner The company responds to most complaints by agreeing to perform warranty repairs, or investigating warranty claims.

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  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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22466
BBB file opened: 8/1/1973 Business started: 6/26/1964
Licensing

Agency: Contractors State License Board License Number: 334495 Status: Active Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

Contact Information
Sandy Zenner - Paralegal
    Kristine Thalman (Director of Government Affairs)Dave Simons ()Scott Diaz (Associate Counsel)Steve Ruffner (President)
Number of Employees

34

Business Category

Home Builders

Alternate Business Names
K B Home, Inc.KB Home Greater Los Angeles, Inc.KB HomeKB Home Southern California Inc./Coastal
Alternate Web Sites
Industry Tips
We advise against sending money to companies making these kind of offers. Most advertise on the Internet, via email, or in the help wanted sections of newspapers and other publications. The companies placing the ads are not hiring anyone. Their actual business is deceptive advertising designed to entice the public to send fees to get started. Addresses given are usually mail drops, advertised phone numbers reach recordings and calls are not returned, and no local phone numbers are listed. Most work-at-home companies advertise in states other than where they are located so as to avoid prosecution.

Complaints about other companies engaging in similar types of businesses generally allege that once money is sent, respondents fail to receive the promised employment. Some complain that the company does nothing more than advise them to place the same kind of ad in their own local papers. In other cases, customers receive nothing from the company. Most of these offers are made in conjunction with a money-back guarantee, but our experience is that few customers are able to obtain refunds despite the guarantee.