BBB ACCREDITED BUSINESS SINCE 09/26/1995

USSearch.Com, Inc.

(800) 877-3272 600 Corporate Pointe Suite 210, Culver City, CA 90230

Print

Description

This company's business is an Internet-based services company, supplying consumer and enterprise clients with Web-enabled location, verification and screening services using its proprietary intelligent software platform.

BBB Accreditation

A BBB Accredited business since 09/26/1995.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

635 complaints closed with BBB in last 3 years | 178 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 221
Billing / Collection Issues 185
Problems with Product / Service 210
Delivery Issues 11
Guarantee / Warranty Issues 8
Total Closed Complaints 635

Additional Complaint Information

Complainants generally alleging dissatisfaction with the search reports provided or misrepresentation of the effectiveness of the reports. Some complainants allege non-delivery of reports or that the names provided did not match those of the missing person. The company has responded to all complaints by either sending the reports or upgrading search results, providing refunds or crediting credit cards. This company has responded satisfactorily to all customer complaints presented by the Bureau. The number of complaints received for this company is not considered to be excessive, and complaint allegations seem typical in number and in nature for this industry.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    Agency: Federal Trade Commission (FTC)Los Angele
    Description: On September 22, 2010, this company entered into a settlement agreement with the Federal Trade Commission (FTC) to settle previously filed charges. The FTC’s original complaint alleged, since June 2009, the companies sold consumers its “PrivacyLock” Service, which it claimed would allow them to “lock their records” and prevent their names and other information from appearing on the company’s website, its search results, or advertisements for a year.

    According to the complaint, the claims were false. The agency alleged the PrivacyLock Service did not block consumers’ names from showing up as an associate of someone else in a search for the other person’s name; did not block consumers’ information from appearing in a “reverse search” of their phone number or address, or in a search of their address in real estate records; did not work if the consumer changed addresses, thereby generating new records that would not be subject to the PrivacyLock; and did not work if the consumer had multiple records, for example “John Smith” and “John T. Smith.”

    The company agreed to settle the charges that its claims were deceptive and violated federal law. The settlement requires that the company refund the fees it charged to nearly 5,000 consumers and bars misrepresentations about the effectiveness of any service that purports to remove information about consumers from the broker’s website. Upon entry, the Order was finalized.

    Date of Action: 9/22/2010

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
13020445
BBB file opened: 9/6/1995 Business started: 9/9/1994
Contact Information
Shane Stendell - Opt Out specialist
    Anthony Kelker (Sales Manager)Neal Skyer (VP of Development)Rod Stoddard (President)Accounts Payable ()Amanda Hardwick (Customer Relations )
Number of Employees

21

Business Category

Information Search Retrieval Services

Alternate Business Names
USSearch.Com, Inc.US Search.Com, IncU S Identity ShieldUS Identity Shield1 800 U S Search800 Harmony