BBB ACCREDITED BUSINESS SINCE 01/23/2001

Veterinary Pet Insurance

(714) 989-0555 P.O. Box 2488, Brea, CA 92822

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Description

This company's business is providing the sale of health insurances for pets.

BBB Accreditation

A BBB Accredited business since 01/23/2001.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

97 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 11
Billing / Collection Issues 17
Problems with Product / Service 68
Delivery Issues 0
Guarantee / Warranty Issues 1
Total Closed Complaints 97

Additional Complaint Information

Some complainants allege delays in claims processing due to requests for additional information by the company. Other customers complain claims are denied because the company made a determination that medical claims in question were ineligible due to pre-existing conditions. The company responded to and gave proper consideration to most complaints.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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40848
BBB file opened: 4/5/1989 Business started: 1/1/1980
Licensing

This company is licensed by the California Department of Insurance, as an admitted Property and Casualty carrier, license # 0682163. For the most up-to-date information regarding license status, consumers may contact the CDI by calling (800) 927-4357 or visiting their website at www.insurance.ca.gov.

Contact Information
Chas Kidder - Compliance Analyst
    Dennis Drent (CEO)Jennifer Dentino (Compliance Analyst)Lynne Hennessey (Director of Compliance)Chas Kidder (Compliance Analyst)Cathy Santamaria (Compliance Analyst)
Number of Employees

400

Business Category

Insurance Agents and Services

Alternate Business Names
Veterinary Pet InsuranceVPI Pet InsuranceD V M Insurance AgencyV P I
Industry Tips
Keep in mind, most insurance policies typically have exclusions listed towards certain hereditary defects or diseases. Read your policy carefully before making a buying decision to avoid misunderstandings.