BBB ACCREDITED BUSINESS SINCE 06/16/2005

Star Position Search & Navigation Solutions

(888) 415-8251 16787 Beach Blvd Suite 627, Huntington Beach, CA 92647

Print

Description

This company's business offers Internet Marketing for online merchants, with internet and advertising expertise in Print Media, Net Media, SEO Services, Keyword Navigation and Information Technology for marketing traffic to your online stores from Major Search Engines.

BBB Accreditation

A BBB Accredited business since 06/16/2005.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

14 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

14 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 8
Billing / Collection Issues 0
Problems with Product / Service 6
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 14

Additional Complaint Information

Some potential customers complained that they received multiple solicitations from the business and were unable to have themselves removed from the company’s marketing list. A few customers complained that they were not aware that the NetGuard toolbar was required to be used to obtain the search engine results promised. The company responds to complaints by providing information on the services rendered, denying that they fail to disclose their results are toolbar based, and in some cases issuing refunds. In regards to complaints alleging unsolicited emails, the company states their emails are outsourced to another company, Advanced Intuitive, and agree to remove contact information as requested.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
100005283
BBB file opened: 3/1/2005 Business started: 6/10/2004
Contact Information
Robert Sexton - Owner
Number of Employees

9

Business Category

Internet Advertising Services

Alternate Business Names
Star Position Search & Navigation SolutionsSPN SearchStar PositionSPS Solutions
Alternate Web Sites