THIS BUSINESS IS NOT BBB ACCREDITED

Sunrise Lighting

(818) 772-0500 9349 Melvin Avenue Unit #1, Northridge, CA 91324

Print

Description

This company's business is the sale of lighting fixtures.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

13 complaint(s) filed against business3 complaint(s) filed against business that were not resolvedAdvertising issue(s) found by BBB

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 4
Billing / Collection Issues 1
Problems with Product / Service 7
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 13

Additional Complaint Information

Complainants allege a variety of delivery and billing related complaints. Some customers complain they receive incorrect merchandise, partial orders, or in some cases, no delivery at all. Other complainants allege excessive delays with deliveries, rude customer service agents, or that their credit cards were charged more than once for the same item. Most complainants allege they encounter difficulty with returns and refunds. The company responds to some complaints by shipping orders, offering refunds, providing tracking information on missing orders.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    On March 27, 2009, we wrote to this company asking them to substantiate their claim that they are rated number one. We are requesting the company to provide the specific publication where they bestowed this rating on him, provide the circulation of the publication, and explain in detail the criteria that was used to designate his company as number one. We asked the company to contact our office within the next ten days. The company responded to our request by stating they will provide a copy of the publication in May 2009. We will await the publication. This company is not a member of the Better Business Bureau. The company continues to misuse the Bureau's name and/or logo improperly and without permission. The company has been notified to remove all references to the Better Business Bureau's name, logo, and/or initials.

    What is BBB Advertising Review?

Additional Information

top
100004051
BBB file opened: 2/11/2005 Business started: 4/1/2004
Contact Information
Hany Hanna - Owner
    Isis Farrell ()Jack Wilson ()John Mitchell (Sales Manager)Joshua G ()Michael Henri (Owner)
Number of Employees

5

Business Category

Lighting Fixtures Retail

Alternate Business Names
Sunrise LightingSunrise LightsSo Cal LightingSunrise LightingSoCal Lighting
Industry Tips
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11,000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws