BBB ACCREDITED BUSINESS SINCE 12/21/2005

1-800LoanMart

(800) 562-6627 15821 Ventura Blvd Suite 280, Encino, CA 91436

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Description

This company's business is a direct financer providing advance cash to automobile owners. Auto title loans are secured by the value of the car, not by customers credit history. Auto Title Loans enable the owner to keep their car throughout the duration of their loan with cash available in one hour.

BBB Accreditation

A BBB Accredited business since 12/21/2005.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

171 complaints closed with BBB in last 3 years | 57 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 20
Billing / Collection Issues 76
Problems with Product / Service 74
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 171

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13190290
BBB file opened: 4/9/2001 Business started: 2/1/1997
Licensing

Agency: Department of Corporations, Finance Lender License Number: 6038193 Status: Active

Contact Information
Oscar Rodriguez - COO
    Colby Estes (EVP)
Number of Employees

145

Business Category

Loan Companies

Alternate Business Names
1-800LoanMart1-800 Loan MartLoanMart1-800-LoanMart1 800 Loan Mart800LoanMart.com
Alternate Web Sites