BBB ACCREDITED BUSINESS SINCE 06/04/2003

Cashcall, Inc.

(714) 722-6980 1600 South Douglass Road, Anaheim, CA 92806

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Description

This company's business is providing unsecured personal loans and mortgage services.

BBB Accreditation

A BBB Accredited business since 06/04/2003.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Government action(s) against business

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

277 complaints closed with BBB in last 3 years | 81 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 34
Billing / Collection Issues 162
Problems with Product / Service 80
Delivery Issues 0
Guarantee / Warranty Issues 1
Total Closed Complaints 277

Additional Complaint Information

Most complaints relate to the high rate of interest charged on personal loans. Others complain about collection calls and practices and the frequency of the calls. A few people complained that payments were taken from their accounts a day or so before they were due, which caused problems with other creditors. Most complaints relate to the company's personal lending business and not the mortgage loans. The company responds to most complaints by offering detailed information relating to the specific loan terms, and by explaining their authority to charge higher interest rates and that their collection practices are in accord with both state and federal regulations.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    Agency: Attorney General - Other States
    Description: In August, 2009, the California Attorney General’s filed an action against the company alleging that they used illegal and abusive tactics to collect debts on high interest loans. On August 24, 2009, the company entered into a stipulated settlement agreement to resolve all of the allegations.

    The stipulation prohibits the company from using abusive debt collection practices including calling late at night and from making threats of law enforcement action. The court-ordered judgment also prohibits the company from engaging in deceptive adverting and it requires them to pay $1 million in civil penalties and legal expenses. The settlement agreement was reached without admission of wrongdoing by the company for the purpose of settlement.


    Date of Action: 8/24/2009

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: 6/9/2003 Business started: 5/1/2003
Licensing

Agency: Department of Corporations, Finance Lender License Number: 6038780 Status: Active

Contact Information
Elissa Chavez - Director of Fraud Prevention
    Hilary Holland (Vice President)Daniel Baren (Attorney)J. Reddam (President)
Number of Employees

1176

Business Category

Loan Companies

Alternate Business Names
Cashcall, Inc.Cashcall.comCash Call IncCashCall Mortgage
Alternate Web Sites