BBB ACCREDITED BUSINESS SINCE 02/28/1998

Softman Products

(888) 999-2611 13470 Washington Blvd, Marina Del Rey, CA 90292-5653

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Description

This company's business is providing mail order software.

BBB Accreditation

A BBB Accredited business since 02/28/1998.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 6
Billing / Collection Issues 0
Problems with Product / Service 2
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 9

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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13065730
BBB file opened: 1/5/1998 Business started: 6/1/1997
Contact Information
Jonathan Dracup - General Manager
    Sharon Kelly (Customer Service)Customer Service ()
Number of Employees

22

Business Category

Mail-Order and Catalogs Retail

Alternate Business Names
Softman ProductsBuy Cheap Software.com
Alternate Web Sites
Industry Tips
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.