BBB ACCREDITED BUSINESS SINCE 04/07/2004

Air & Water, Inc.

(800) 734-0405 1100 South Linwood Avenue Suite B, Santa Ana, CA 92705

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Description

This company's business is the sales of heating and air conditioning components.

BBB Accreditation

A BBB Accredited business since 04/07/2004.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

32 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 6
Billing / Collection Issues 0
Problems with Product / Service 19
Delivery Issues 4
Guarantee / Warranty Issues 3
Total Closed Complaints 32

Additional Complaint Information

Complainants allege a variety of shipping, and defective merchandise complaints. Some customers complain that items purchased arrive late, or the company fails to ship merchandise at all. In other cases, complainants allege items are delivered in defective condition, are damaged during shipping, or that used merchandise is sold as new. Some customers claim that components received are missing parts, or arrive without warranty paperwork. Most complainants report difficulty with exchanges or refunds, claiming that the company asks them to wait several weeks without giving the option of a refund. The company responds to some complaints by explaining their policies, issuing call tags for merchandise pick-ups, or in some cases issuing refunds or partial refunds.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

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Additional Information

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13208296
BBB file opened: 4/7/2004 Business started: 10/1/2001
Contact Information
Ronnie Deleo - Office Manager
    Luke Peters (President)
Number of Employees

38

Business Category

Major Household Appliances Retail

Alternate Business Names
Air & Water, Inc.Air Conditioner Home Air N Water, Inc.
Industry Tips
This company sells heating and cooling products via internet sales. The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11,000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.