BBB ACCREDITED BUSINESS SINCE 04/24/2009

United Sample, Inc.

(818) 524-1218 16501 Ventura Blvd., Suite 250, Encino, CA 91436

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Description

United Sample is an online sample company that designs and manages online customer survey platforms to help clients engage with consumers.

BBB Accreditation

A BBB Accredited business since 04/24/2009.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating

Factors that raised this business's rating include:

Complaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

288 complaints closed with BBB in last 3 years | 55 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 31
Billing / Collection Issues 85
Problems with Product / Service 165
Delivery Issues 6
Guarantee / Warranty Issues 1
Total Closed Complaints 288

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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100076525
BBB file opened: 12/3/2008 Business started: 3/20/2008
Contact Information
Shalabh Mathur - Team Leader (Customer Service)
    Greg Lavin (Founder)Matthew Dusig (Founder)Lisa Wilding-Brown (Senior Director of Panel Operations)
Number of Employees

70

Business Category

Market Research Survey Services

Alternate Business Names
United Sample, Inc.SurveyheadReportPortSurveys.comSurveyHead.com