BBB ACCREDITED BUSINESS SINCE 10/22/1987

Life Alert Emergency Response, Inc. (Headquarters)

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(818) 700-7000 16027 Ventura Blvd Suite 400, Encino, CA 91436

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Description

This company's business is manufacturing and nationwide distribution of personal emergency response systems, carbon monoxide, natural gas and fire detection equipment, and security systems.

BBB Accreditation

A BBB Accredited business since 10/22/1987.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

116 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 28
Billing / Collection Issues 20
Problems with Product / Service 67
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 116

Additional Complaint Information

Although we have received complaints against this company, the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious and we feel that the number of complaints are not disproportionate to the amount of business the company transacts. The complaints we've received are from customers nationwide. Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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23351
BBB file opened: 6/9/1988 Business started: 1/1/1978
Licensing

In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.) These licenses are issued by the Bureau of Security and Investigative Services (BSIS. For the most up-to-date information regarding licensing status of any alarm company in California visit www.dca.ca.gov/bsis You can also contact the BSIS by calling (916) 322-4000.

Contact Information
Ofer Shepher - Qualified Manager
    M. Shepher (Vice President)Marc Baker (Asst.to General Manager)Wendy McCulley (Chief Business Development Officer)Mark Turenshine (General Manager)Isaac Shepher (President)
Number of Employees

400

Business Category

Medical Alarm Sales

Alternate Business Names
Life Alert Emergency Response, Inc.Life Alert, Inc.