THIS BUSINESS IS NOT BBB ACCREDITED

Imax Bancard Network

(877) 871-4629 25322 Rye Canyon Road Suite 102, Valencia, CA 91355

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Description

This company's business is providing credit card merchant services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Why Accreditation Revoked
On July 13, 2011, this company's accreditation with the BBB was revoked by the BBB's Board of Directors due to their not having a B rating or better, which is a minimum requirement for Accredited Businesses.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

BBB Accreditation was revoked because business failed to honor its accreditation agreement with BBB61 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

61 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 16
Billing / Collection Issues 22
Problems with Product / Service 22
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 61

Additional Complaint Information

Complainants allege misrepresentation of services, failure to disclose cancellation fees or details of services, cancellation requests are not honored, unauthorized charges and billing issues, and difficulty obtaining refunds. Some complainants allege they never utilized services and in some cases they never requested services. Complainants also allege representatives fail to resolve their issues and at times are rude. Company responds complaints by claiming customers signed up for services and agreed to the terms. In some cases company states customer failed to provide written cancellation as required in the contract or customer cancelled account early incurring an early cancellation fee. Company also responds to complaints by cancelling accounts, issuing refunds, and waiving early cancellation fees.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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100043987
BBB file opened: 12/13/2006 Business started: 7/1/2004
Contact Information
Jerry Cain - CEO
    Michael Padilla (Terminal Support/Deployment Manager)Arlene Jones (Vice President of Operations)Mireya Mendez (Operations Supervisor)
Number of Employees

240

Business Category

Merchant Credit Card Processing Services

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