THIS BUSINESS IS NOT BBB ACCREDITED

Innovative Merchant Solutions

(818) 436-7800 21215 Burbank Blvd. Suite 100, Woodland Hills, CA 91367

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Description

This company's business is a bankcard acquirer and processing credit card transactions for merchants.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

317 complaints closed with BBB in last 3 years | 63 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 67
Billing / Collection Issues 132
Problems with Product / Service 117
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 317

Additional Complaint Information

Complainants generally allege that some salespersons do not adequately explain some of the contract terms and conditions prior to signing, resulting in contract disputes. Some customers complain that funds are withheld without justification. The company generally responds to complaints by referring to the Merchant Agreement, which discloses all fees and other information relating to services, and explains that all actions taken or fees charged are within the terms of the contract. In other cases, the company agrees to issue partial refunds, waives or issues refunds for early termination fees, releases withheld funds, or agrees to waive monthly service fees.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

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Additional Information

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13124203
BBB file opened: 10/28/1999 Business started: 10/11/1999
Contact Information
Intuit Office of the President -
Number of Employees

13

Business Category

Merchant Credit Card Processing Services

Alternate Business Names
Innovative Merchant SolutionsInnovative Gateway Solutions