THIS BUSINESS IS NOT BBB ACCREDITED

Elite Moving & Storage

(888) 535-4830 9000 Glenoaks Blvd, Sun Valley, CA 91352

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Description

This company's business is providing moving and storage services internationally, long distance and local.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

18 complaint(s) filed against business5 serious complaint(s) filed against businessOverall complaint history with BBB

Factors that raised this business's rating include:

Length of time business has been operatingResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 2
Billing / Collection Issues 1
Problems with Product / Service 12
Delivery Issues 3
Guarantee / Warranty Issues 0
Total Closed Complaints 18

Additional Complaint Information

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious. Complainants allege failure to honor quotes, increases for moving services are not disclosed until items are loaded on the truck, items are lost or damaged, delays in delivery, failure to provide weight tickets, and difficulty settling claims. Company generally responds to complaints by settling claims, claiming customers are informed of the increase in price prior to loading, and providing delivery information.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13086085
BBB file opened: 9/24/1998 Business started: 8/10/2000
Licensing

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Contact Information
General Manager -
Number of Employees

4

Business Category

Moving and Storage Companies

Alternate Business Names
Elite Moving & StorageElite Movers
Alternate Web Sites
Industry Tips
It has recently been brought to our attention that this company is not affiliated with any other Elite Moving companies. The company's name, Elite Moving is a common name and may be used by other out of state or in state businesses. Please make sure to verify the company’s name, address and phone number when you inquire about the business, or prior to filing a complaint.

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.