THIS BUSINESS IS NOT BBB ACCREDITED

Galaxy Moving and Storage

(800) 808-7040 15500 Erwin Street Suite 113, Van Nuys, CA 91411

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Description

This company's business is providing local and interstate moving and storage services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

16 complaint(s) filed against businessFailure to respond to 1 complaint(s) filed against business2 serious complaint(s) filed against businessOverall complaint history with BBB

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 4
Problems with Product / Service 10
Delivery Issues 1
Guarantee / Warranty Issues 1
Total Closed Complaints 16

Additional Complaint Information

Most complaints allege the company lost or damaged items, late delivery and or the actual cost of the move exceeded the quoted amount. Other complaints allege failure to honor moving quotes. The company responds to complaints by stating the customer can file a claim with their claims department. The company also responds to complaints by providing partial refunds, dates of delivery are not guaranteed, and they will try and resolve the issue with the client.

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  • Government Actions

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Additional Information

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13175189
BBB file opened: 6/19/2002 Business started: 7/20/2000
Licensing

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Contact Information
Perry Hamdani - General Manager
Number of Employees

2

Business Category

Moving and Storage Companies

Alternate Web Sites
Industry Tips
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.