THIS BUSINESS IS NOT BBB ACCREDITED

Guardian Moving Storage, Inc.

(800) 545-8654 2345 South Santa Fe Avenue, Los Angeles, CA 90058

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Description

The company's business is providing moving and storage services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating26 complaint(s) filed against business

Factors that raised this business's rating include:

Response to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

27 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 6
Billing / Collection Issues 0
Problems with Product / Service 13
Delivery Issues 8
Guarantee / Warranty Issues 0
Total Closed Complaints 27

Additional Complaint Information

Complainants allege failure to honor binding quotes, delays in delivery of items, as well as damaged or missing items. Complainants also allege the company refuses to deliver items until balances are paid in full, difficulty contacting the company for delivery status, pricing disputes, or to file claims. Other complainants allege failure to honor discounts, misrepresentation of the weight or amount of items moved, and allegations that the company subcontracts moves without informing the customer, in some cases they fail to pay the subcontractor resulting in further delivery delays. The company responds to complaints by explaining that increases in price occur when the customer has more items than initially mentioned resulting in additional charges. Also, the company states binding estimates do not include packing material costs. In addition, the company responds by delivering items, providing estimated delivery dates, issuing refunds, sending claim filing information, or settling claims. In some cases the company fails to address allegations of price increase or does not provide information on how claims are settled.

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  • Government Actions

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  • Advertising Review

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Additional Information

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100056978
BBB file opened: 9/24/2007 Business started: 11/6/2006
Licensing

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Contact Information
Lee Tyler - Customer Service Manager
    Alex ()David Klisting ()Lior Oren (President)
Number of Employees

50

Business Category

Moving and Storage Companies

Alternate Business Names
Guardian Moving Storage, Inc.Guardian Cargo LogisticsGuardian Moving & Storage, Inc.
Industry Tips
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.