THIS BUSINESS IS NOT BBB ACCREDITED

Kings Vanlines, Inc. (Headquarters)

 Find a Location

(818) 786-9595 7853 Burnet Avenue, Van Nuys, CA 91405

Print

Description

This company's business is providing moving and storage services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

1 complaint(s) filed against business that were not resolved3 serious complaint(s) filed against businessOverall complaint history with BBB

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 3
Billing / Collection Issues 1
Problems with Product / Service 6
Delivery Issues 3
Guarantee / Warranty Issues 0
Total Closed Complaints 13

Additional Complaint Information

Complainants allege the company fails to honor moving quotes and binding estimates, damages and missing items, and difficulty obtaining compensation for claims. Complainants further allege they agree to moving contracts based on the company’s estimates; however the company fails to honor the quotes and added undisclosed fees for packing materials or additional weight. Complainants allege drivers refuse to provide weight information or to weigh the trucks so the weight of the move can be confirmed. Complainants also allege they could not obtain delivery information. The company responds to some complaints by referring to their claims department and stating that claims would be settled according to the valuation chosen on the contract. In a few cases the company provided moving documents or explained why the final cost exceeded quote.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
100071196
BBB file opened: 7/30/2008 Business started: 4/6/2005
Licensing

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Contact Information
Izhak Ohayon - President
    Robert Michalski ()Robin Ware (Director of Operations)
Business Category

Moving and Storage Companies

Alternate Business Names
Kings Vanlines, Inc.Kings Van Lines
Alternate Web Sites
Industry Tips
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.