BBB ACCREDITED BUSINESS SINCE 08/11/1995

NorthStar Moving Corporation

(800) 275-7767 9120 Mason Avenue, Chatsworth, CA 91311

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Description

This company's business is full service moving and storage company.

BBB Accreditation

A BBB Accredited business since 08/11/1995.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 2
Billing / Collection Issues 1
Problems with Product / Service 8
Delivery Issues 2
Guarantee / Warranty Issues 0
Total Closed Complaints 13

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

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Additional Information

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13019167
BBB file opened: 8/11/1995 Business started: 9/23/1994
Licensing

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

As of our last verification January 10th 2011, we verified that this company is licensed with the Federal Motor Carrier Safety Administration (FMCSA) to provide long distance moves, license number DOT1836576. Additionally, the company is licensed with the Public Utilities Commission to provide local California moves, license number MTR0182466.

Contact Information
Ram Katalan - Owner
    Monica Lopez (Accounting Department)
Number of Employees

100

Business Category

Moving and Storage Companies

Alternate Business Names
NorthStar Moving CorporationNorth Star Moving Corporation
Alternate Web Sites
Industry Tips
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.

This company advised our office that there is another business who is currently using a name similar to theirs. The name of the company is Northstar Van Lines with locations in Van Nuys, California, Florida and Arizona. Northstar Van Lines is not affiliated with Northstar Moving Corporation. Northstar Moving Corporation is in the process of taking legal measures to cease the use of their protected trademark.