THIS BUSINESS IS NOT BBB ACCREDITED

Storage and Relocation, Inc.

(818) 683-1044 8072 San Fernando Road, Sun Valley, CA 91352

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Description

This company's business is providing moving and storage services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Failure to have a required competency licenseLength of time business has been operating29 complaint(s) filed against business9 complaint(s) filed against business that were not resolved9 serious complaint(s) filed against businessOverall complaint history with BBB

Customer Complaints Summary

29 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 4
Billing / Collection Issues 4
Problems with Product / Service 17
Delivery Issues 4
Guarantee / Warranty Issues 0
Total Closed Complaints 29

Additional Complaint Information

Some complainants allege that the cost of the actual move exceeded the estimate given prior to the actual moving date, or in a few cases customers are not informed that the final bill exceeded the estimated price quoted until after their household goods are loaded on the trucks. Other complainants allege items are missing or damaged. The company generally responds to complaints by stating they are working with customers to resolve issues and/or processing claims. Issues about moving costs exceeding the estimates given are not addressed.

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  • Government Actions

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Additional Information

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100075454
BBB file opened: 11/3/2008 Business started: 11/19/2007
Licensing

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

As of our last verification on November 16, 2009, we could find no evidence that this company possesses a moving license issued by the Public Utilities Commission (PUC) to provide intra-state moving services. For the most up-to-date information regarding license status, consumers my contact the PUC by calling (800) 877-8867 or by visiting their website at http://www.cpuc.ca.gov/tmis/.

Contact Information
Pauline Garcia - Office Manager
    Sarah Townsend (Manager)David Sherman (General Manager)Robert Brown (Claims Department)Melissa Martinez (President)
Number of Employees

1

Business Category

Moving and Storage Companies

Alternate Web Sites
Industry Tips
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.