THIS BUSINESS IS NOT BBB ACCREDITED

USA Relocation, Inc

(866) 994-0040 16000 Blythe Street , Van Nuys, CA 91406

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Description

This company's business is providing moving and storage serivces.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating65 complaint(s) filed against businessFailure to respond to 9 complaint(s) filed against business16 complaint(s) filed against business that were not resolved3 serious complaint(s) filed against businessOverall complaint history with BBB

Customer Complaints Summary Read complaint details

66 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 7
Billing / Collection Issues 12
Problems with Product / Service 40
Delivery Issues 7
Guarantee / Warranty Issues 0
Total Closed Complaints 66

Additional Complaint Information

Complainants allege the actual cost of the move exceeded the original estimates due to excessive packing materials, incorrect quotes, and the hours estimated were not accurate. Many customers complained the company quoted between 6-8 hours to complete services; however, it took longer or the move time was far less than the hours quoted and customers were still charged. Some complainants allege the company used company packing materials without authorization, which increased the total cost of their move. A few customers allege damaged or missing items, and broken down trucks. In other cases, complainants allege movers are incompetent, ill or tired. The company responded to a few complaints by providing partial refunds of the moving costs or stating they never guarantee time or prices via phone. The company responded some of the complaints by apologizing for what the customer may have felt were unprofessional conduct or service.

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Additional Information

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100068562
BBB file opened: 6/4/2008 Business started: 5/15/2006
Licensing

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Contact Information
Monica Asenova - Office Manager
    Jonathan Shin (Owner)Tamara ()Maria Buchukova ()
Business Category

Moving and Storage Companies

Alternate Business Names
USA Relocation, IncUSA Relocation Moving and StorageUSA Relocation Moving & StorageUSA Relocation Services
Alternate Web Sites
Industry Tips
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.