BBB ACCREDITED BUSINESS SINCE 06/04/2008

Santa Monica BMW

(310) 829-3535 1127 Santa Monica Blvd, Santa Monica, CA 90401

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Description

This company's business is the sale of new and used automobiles.

BBB Accreditation

A BBB Accredited business since 06/04/2008.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

16 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 3
Problems with Product / Service 13
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 16

Additional Complaint Information

Some complainants allege, pre-owned vehicles purchased have major mechanical problems within a few days of purchase. Other customers complain, problems are misdiagnosed, or repairs are not performed correctly, and vehicles must be returned multiple times for the same repair. Others allege the company declines to make some repairs which should be still covered by their warranty or failed to provide written estimates for repair. The company responds to some complaints by stating repairs have been conducted or explaining the customer declined repairs after they received the diagnosis. In some cases, the company stated they had to charge for repairs because the repair was out of warranty. Some customers disputed the companys responses stating the company failed to complete repairs or problems continue. Some complaints remain unanswered.

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  • Government Actions

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  • Advertising Review

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Additional Information

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45015
BBB file opened: 7/10/1989 Business started: 1/14/1974
Licensing

Companies selling vehicles must registered with the Deparment of Motor Vehicles. For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (916) 229-3126 or visiting their website at https://mv.dmv.ca.gov/olinq2/welcome.do

Contact Information
Charles Hicks - Manager
    Del Montell (President)
Number of Employees

36

Business Category

New Car Dealers

Alternate Business Names
Santa Monica BMWOcean Motors
Alternate Web Sites
Industry Tips
California law provides for specific rights when obtaining automobile repair service, such as: the right to a written estimate for repair work; the right to a detailed invoice of work done and parts supplied; the right to the return of replaced parts; if they request this at the time they order the work; the right to ask the manager questions about these matters; and the right to direct unresolved questions about service work to the Bureau of Automotive Repair. All auto repair shops must be registered with the Bureau of Automotive Repair (BAR), and should display a sign disclosing their registration along with your rights as a consumer. If you don't see a sign, ask for it. All repair shops must provide a written estimate before repairs begin which includes prices of parts and labor charges. They cannot legally substitute parts or change the repair order without your authorization. Never sign a blank work order. To verify licensing or for answers to unresolved questions for service work, you can contact the BAR at 800-952-5210 or visit their website at www.dca.ca.gov. The Better Business Bureau does not endorse, recommend, or disapprove of any company, product, or service.