THIS BUSINESS IS NOT BBB ACCREDITED

Superior Powersports

(888) 358-2887 17435 Gale Avenue Unit A, City of Industry, CA 91748

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Description

This company's business is providing the retail sales of motor scooters.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Why Accreditation Revoked
On July 13, 2011, this company's accreditation with the BBB was revoked by the BBB's Board of Directors due to their not having a B rating or better, which is a minimum requirement for Accredited Businesses.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operatingBBB Accreditation was revoked because business failed to honor its accreditation agreement with BBB92 complaint(s) filed against businessFailure to respond to 5 complaint(s) filed against business1 complaint(s) filed against business that were not resolvedBusiness has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary

92 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 19
Billing / Collection Issues 0
Problems with Product / Service 58
Delivery Issues 10
Guarantee / Warranty Issues 5
Total Closed Complaints 92

Additional Complaint Information

Complainants allege products are defective or malfunction shortly after delivery, difficulty obtaining technical support and getting units repaired, replaced, or returned, and dissatisfaction with lack of customer service. In some cases, products are damaged in transit and complainants allege difficulty obtaining replacements. Other complainants allege refund issues, or problems cancelling orders. Company generally responds to complaints by arranging for product to be returned for repair or replacement, sending replacement parts, offering to review pictures of damages to determine how to address customer issues, In other cases, company issues refunds, cancels orders, and makes repairs.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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100073843
BBB file opened: 9/25/2008 Business started: 2/1/2008
Contact Information
Dave Kent - Customer Service
    Josh L. (Customer Service Representative)Customer Service ()Sandy ()
Number of Employees

20

Business Category

New Motorcycle and Motor Scooter Dealers

Alternate Business Names
Superior PowersportsSuperior Power SportsFrog Power Teck, Inc.SuperiorPowersports.comStellar Powersports & Plug-In Tech.
Alternate Web Sites