BBB ACCREDITED BUSINESS SINCE 10/07/1999

Executive Computer Products, Inc.

(818) 718-8085 21818 Craggy View Street Suite 105, Chatsworth, CA 91311

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Description

This company's business is the sale of computer supplies and office supplies including toner cartridges, inkjet cartridges and a full line of break room and janitorial supplies.

BBB Accreditation

A BBB Accredited business since 10/07/1999.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

1 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 1
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 1

Additional Complaint Information

Complainants alleging deceptive sales practices, receipt of unordered merchandise, defective toner cartridges, and difficulty obtaining refunds. The company responds to complaints by issuing credits or refunds, offering return authorization numbers, and/or placing customers on do not call lists. In some cases, the company denies allegations of misrepresentation stating the client misunderstood their policies.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13025273
BBB file opened: 12/5/1995 Business started: 10/1/1994
Contact Information
Fred Sabbah - President/Owner
    ()Ross Miller (Customer Svc Manager)Mary Sabbah (Business Manager)
Number of Employees

18

Business Category

Office Supplies Retail Stores

Alternate Business Names
Executive Computer Products, Inc.E C P
Alternate Web Sites
Industry Tips
When solicited by telemarketers offering business supplies, we urge extreme caution. Complaints against this type of company generally allege that telemarketers mislead customers in believing they are the regular supplier, misrepresent product offers, ship unauthorized orders, or charge exorbitant fees for supplies. Request that the caller send a catalog or brochure describing the items and its prices. To minimize misunderstandings, designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.