BBB ACCREDITED BUSINESS SINCE 02/20/2009

InkjetSuperstore

(888) 745-4316 6380 Wilshire Blvd Suite 1018, Los Angeles, CA 90048

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Description

This company's business is providing internet sales of ink jet supplies, including remanufactured toners and ink cartridges.

BBB Accreditation

A BBB Accredited business since 02/20/2009.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

35 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 7
Billing / Collection Issues 0
Problems with Product / Service 20
Delivery Issues 5
Guarantee / Warranty Issues 3
Total Closed Complaints 35

Additional Complaint Information

Complainants allege a variety of shipping and billing related disputes. Some customers complain they experience difficulties with refunds or exchanges when incorrect, damaged or defective items are delivered. Other complainants report delivery delays, or that the companyl fails to ship ordered items. The company responds to most complaints by shipping or exchanging orders, or by issuing credits or refunds.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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100017250
BBB file opened: 8/16/2005 Business started: 11/17/2000
Contact Information
Joy Go - Manager
    Christina ()
Number of Employees

26

Business Category

Office Supplies Retail Stores

Alternate Business Names
InkjetSuperstoreInk Jet SuperstoreInkJetSuperstore.com