BBB ACCREDITED BUSINESS SINCE 01/23/2006

K2 Network

(949) 870-3100 14252 Culver Drive Suite A-355, Irvine, CA 92604

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Description

This company's business is providing an online gaming internet sales and service.

BBB Accreditation

A BBB Accredited business since 01/23/2006.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

924 complaints closed with BBB in last 3 years | 221 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 155
Billing / Collection Issues 16
Problems with Product / Service 742
Delivery Issues 7
Guarantee / Warranty Issues 4
Total Closed Complaints 924

Additional Complaint Information

Complainants allege that during play time server problems or other technical difficulties cause disconnection, resulting in lost gaming items such as body armor, weapons, and coins. Other players complain that the website is not secure, the company runs dupe whipes, or that hackers interrupt play on a frequent basis resulting in lost possessions, and delevelization of characters. Most complainants allege they are unable to contact the company to report problems or request replacement of lost items. They contend that there is no customer service line, and e-mails are not answered. Some players report when they complain via the on-line forum their access is blocked and they are banned from game participation. Players report in some cases, after lost items are returned or replaced by the company, they mysteriously disappear again two or three days later. The company responds to some complaints concerning dupe whipes by explaining they periodically run the whipes to prevent the dupers from spreading in the game and to keep everything fair and legal. They contend they are not responsible for trade deals gone bad or unfair interactions between gamers, and their objective is to rid the game of illegal and unfair activity. Other complaints are addressed by offers to compensate for lost items, or by pointing out specific playing rules as posted on their website.

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  • Advertising Review

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Additional Information

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100018034
BBB file opened: 8/29/2005 Business started: 12/26/2001
Contact Information
Sima Demaree - Global Payments & Fraud Prevention Manager
    Franziska Valent (Payments & Fraud Prevention Specialist)
Number of Employees

110

Business Category

Online Gaming Websites

Alternate Business Names
K2 NetworkGamers FirstK2 Network, Inc.
Alternate Web Sites
Industry Tips
This company offers on-line MMORPGs (Massive Multiplayer Online Role Playing Games) to paying and non paying customers. According to the company, paying customers pay for a better gaming experience. The company offers some games on a 14 day free trial offer.