BBB ACCREDITED BUSINESS SINCE 11/06/2006

Care Credit

(866) 893-7864 2995 Red Hill Avenue Suite 100, Costa Mesa, CA 92626

Print

Description

This company's business is providing credit or financing for medical procedures.

BBB Accreditation

A BBB Accredited business since 11/06/2006.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

364 complaints closed with BBB in last 3 years | 80 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 45
Billing / Collection Issues 261
Problems with Product / Service 58
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 364

Additional Complaint Information

Complainants allege they frequently aren't even aware they're applying for a credit card; and many think they're providing financial information to work out an extended payment agreement with their doctor or dentist. Others allege that promotional offers for little or no interest charges are eventually re-written with high interest rates, or that the company failed to provide adequate disclosures on the terms and conditions of accepting the card offer. Most complainants allege billing disputes. Customers complain their payments are not properly credited to their accounts, or that late fees are assessed when payments are not delinquent. Some complainants report difficulty obtaining paperwork, or the company placed derogatory marks on their credit reports without cause or justification. A few recent complaints indicate, all or some of the company's accounts are now being handled by GE Capital Finance. The company responds to some complaints by reviewing and correcting accounts, or providing explanations for billing procedures, or account balances. In other cases, the company issued refunds, waived charges, and sent statements to the credit reporting bureau's to correct reports.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
13012723
BBB file opened: 4/17/1995 Business started: 1/1/1987
Contact Information
Michelle Bruno -
    Sheila Dreyer ()
Number of Employees

100

Business Category

Other Financial Services

Alternate Business Names
Care CreditG E Money Sales FinanceGE Money Care CreditCare FundCare LineCarecredit
Alternate Web Sites
Industry Tips
Prior to using the services of a finance lender, make sure they are properly licensed with the California Department of Corporations(DOC). You can reach the DOC by phone at 213-576-6201, or visit their website at www.corp.ca.gov.