THIS BUSINESS IS NOT BBB ACCREDITED

XKR Essex, Inc.

(310) 455-6675 217 Grand Avenue, Suite 8, Long Beach, CA 90803

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Description

This company's business is providing paralegal services for small businesses and legal document services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

12 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

12 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 3
Billing / Collection Issues 0
Problems with Product / Service 7
Delivery Issues 2
Guarantee / Warranty Issues 0
Total Closed Complaints 12

Additional Complaint Information

The company has a pattern of complaints alleging delays in receiving permits or business filings or receiving nothing at all. Some customers state that the company failed to respond to emails or telephone calls regarding the status of their order and in some cases that the customer service representatives hung up on them when they telephoned. The company responds to some complaints by indicating they provided the services. In some cases, the company indicated that the filings were obtained but the customer failed to provide complete information or did not sign and return requested paper work. The company also responded to complaints by stating although filing is free, the company's fees are for their time and resources and clients are informed that there are no refunds, prior to making payment. In other cases, the company states that they provided the materials as agreed and gave confirmation of the filings. A few complainants received partial refunds. In some cases, the customers disputed to company's responses advising they have not received proof of the filings or did not receive a refund.

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  • Government Actions

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  • Advertising Review

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Additional Information

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13195460
BBB file opened: 8/4/2003 Business started: 5/10/2002
Contact Information
Maya Torres - Manager
    Robert S. (Representative)Kelly Chet (Manager)Alfredo Belmonte (Manager)Maxine L. ()
Number of Employees

2

Business Category

Paralegal Services

Alternate Business Names
XKR Essex, Inc.Inverdigm, IncLegal ServicesEssex Inc. Legal Filing Services