BBB ACCREDITED BUSINESS SINCE 12/14/2009

LoanDepot.com

(888) 337-6888 26642 Towne Centre Drive, Foothill Ranch, CA 92610

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Description

This company's business is providing consumer based home mortgages including refinancing, home equity lines of credit and new home purchasing.

BBB Accreditation

A BBB Accredited business since 12/14/2009.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating

Factors that raised this business's rating include:

Complaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

200 complaints closed with BBB in last 3 years | 96 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 65
Billing / Collection Issues 14
Problems with Product / Service 115
Delivery Issues 3
Guarantee / Warranty Issues 3
Total Closed Complaints 200

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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100089796
BBB file opened: 12/7/2009 Business started: 9/17/2007
Licensing

Agency: Department of Corporations, Finance Lender License Number: 4131040 Status: Active

Contact Information
Peter MacDonald -
    Billie Jean Bustamante (Customer Care Manager)Kimberly Williams ()Mandy Pemberton ()
Number of Employees

600

Business Category

Real Estate Loans

Alternate Business Names
LoanDepot.comLoan Depot
Alternate Web Sites