THIS BUSINESS IS NOT BBB ACCREDITED

Banana Hobby

(626) 373-2288 15751 Tapia Street, Irwindale, CA 91706

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Description

This company's business is the sales of a wide selection of radio controlled and remote controlled electric and Nitro aircraft, RC model, boats, tanks, cars and trucks.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Why Accreditation Revoked
On March 17th 2011, this company's accreditation with the BBB was revoked by the BBB's Board of Directors due to failure to promptly respond to all complaints forwarded by BBB & eliminate the underlying cause of complaints on file with the BBB concerning a pattern of shipping, billing, and product quality related complaints.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operatingBBB Accreditation was revoked because business failed to honor its accreditation agreement with BBB379 complaint(s) filed against businessFailure to respond to 6 complaint(s) filed against business7 complaint(s) filed against business that were not resolved

Customer Complaints Summary

375 complaints closed with BBB in last 3 years | 115 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 73
Billing / Collection Issues 19
Problems with Product / Service 223
Delivery Issues 45
Guarantee / Warranty Issues 15
Total Closed Complaints 375

Additional Complaint Information

Complainants allege a pattern of shipping, billing, and product quality related complaints. Some customers complain that merchandise arrives defective, inoperable or that wrong merchandise is received. In some cases, complainants allege that due to manufacturing defects or design flaws, thier hobbycraft crashes the first time used, and they encounter dificulties with refunds or exchanges. Some customers complain they should not be required to pay shipping or handling charges for returns on incorrect or defective items. Other customers allege they return products, but the company fails to send an exchange or issue a refund. The company responds to most complaints by shipping orders, agreeing to exchanges, or issuing refunds. The company denies most requests for reimbursement of shipping costs. They contend that their shipping policies are posted on their website, and customers should read the policy before agreeing to make the purchase.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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100075745
BBB file opened: 5/3/2007 Business started: 10/1/2005
Contact Information
Nancy P. - Complaints
    Customer Service ()Grace Wong (General Manager)Carrie Lau (CEO)
Number of Employees

20

Business Category

Remote Control Airplanes Cars Boats

Alternate Business Names
Banana Hobby Banana-HobbyCD-Tech, Inc.
Alternate Web Sites
Industry Tips
This company sells electronic remote control airplanes, cars, trucks and related hobby assessories. Consumers should be aware that this company's website terms and conditions can be found under the "support" tab on the website. We suggest you read all terms and conditions before making a buying decision.

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.