THIS BUSINESS IS NOT BBB ACCREDITED

XHeli.com a.k.a. Zhobby

(626) 968-9860 13240 Amar Road, City of Industry, CA 91746

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Description

This company's business is providing the sales of electric radio remote controlled model helicopters.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Why Accreditation Revoked
On July 13, 2011, this company's accreditation with the BBB was revoked by the BBB's Board of Directors due to their not having a B rating or better, which is a minimum requirement for Accredited Businesses.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

128 complaint(s) filed against businessFailure to respond to 35 complaint(s) filed against business1 complaint(s) filed against business that were not resolved

Customer Complaints Summary Read complaint details

128 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 23
Billing / Collection Issues 2
Problems with Product / Service 92
Delivery Issues 8
Guarantee / Warranty Issues 3
Total Closed Complaints 128

Additional Complaint Information

Complainants allege a variety of shipping related problems. Customers complain the company sends incorrect merchdise, defective merchandise, or substitutes ordered items with similar lower priced items. Some complainants allege they are charged restocking fees when they attempt to return incorrect or defective merchandise. Others report items are not shipped at all, and they are unable to contact anyone at the company to request a refund or credit. The company responded to some complaints by issuing credits or refunds or authorizing merchandise exchanges. In some cases customers disputed the charges with their credit card issuer, and received refunds in the form of chargebacks to the company.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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100056369
BBB file opened: 9/11/2007 Business started: 1/6/2004
Contact Information
Ivan Jun Wu - President
    Norman Lim (Manager)
Number of Employees

23

Business Category

Remote Control Airplanes Cars Boats

Alternate Business Names
XHeli.com a.k.a. ZhobbyXheli
Alternate Web Sites
Industry Tips
The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation, the company must ship your order when promised. If the company doesn't specify a shipping time, it must send the merchandise within 30 days. If there will be a delay, the company must give you the option to either agree to the delay or cancel the order.

If you decide to cancel your pre-paid order, the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase, the seller must adjust your account within one billing cycle.