BBB ACCREDITED BUSINESS SINCE 07/06/2004

Connect Your Home

(888) 566-3979 1936 East Deere Street Suite 100, Santa Ana, CA 92705

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Description

This company's business is providing phone, cable, satellite TV, high-speed internet broadband and home security.

BBB Accreditation

A BBB Accredited business since 07/06/2004.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 3
Billing / Collection Issues 2
Problems with Product / Service 2
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 7

Additional Complaint Information

Some complainants allege problems with installations, or with receiving credits or refunds when installations do not occur. Other complainants consider the company's free promotional offer to be misleading, as they actually did incurr costs to have dish systems installed. A few complainants allege they were advised they were ineligible for the free installtion offers because there was no "clear line of southern sight" visible from their house, making the dish inoperable. The company responds to some complaints by issuing credits or refunds. Other responses directed the complainants to return their original certificate along with any equipment received within 30 days for a refund of their deposit, less the $20 delivery charge. Some complainants are not satisfied with the $20 delivery fee deducted from their refund amount. Other complaints remain unresolved, meaning the customer is not satisfied with the company's responses. Some complaints remain unanswered. In advertising the word free* should only be used when the advertiser is offering an unconditional gift. If receipt of the free product or service is conditional on making a purchase, the advertiser must clearly and conspicuosly disclose the terms together with the free offer (not by using and asterick* along with footnote). The term free should mean at no cost to you.

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  • Advertising Review

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Additional Information

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13150757
BBB file opened: 4/4/2001 Business started: 8/1/1999
Licensing

Agency: BEAR: Electronic & Appliance Repair License Number: 86614 Status: verified

Contact Information
Jerell Goodman - Vice President
    Laurie Wade (Office Manager)
Number of Employees

75

Business Category

Satellite Equipment and Systems Repair Service

Alternate Business Names
Connect Your HomeDish Systems