THIS BUSINESS IS NOT BBB ACCREDITED

Public Storage, Inc. (Headquarters)

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(818) 244-8080 701 Western Avenue Suite 200, Glendale, CA 91201

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Description

This company's business is providing storage services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

781 complaints closed with BBB in last 3 years | 287 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 108
Billing / Collection Issues 220
Problems with Product / Service 446
Delivery Issues 1
Guarantee / Warranty Issues 6
Total Closed Complaints 781

Additional Complaint Information

Complainants report a variety of allegations which include billing disputes relating to late fees, fee increases without notification, or that overpaid amounts are not refunded as agreed. Other customers complain that stored items are damaged by rodent infestations, water or climate, or that previously undisclosed charges are added to final costs causing financial hardship to the customer. Several complainants allege that stored items were stolen from units. The company responds to some complaints by explaining policies, by disputing the complainants allegations, and denying requests for credits and refunds. In some cases, the company agrees to process refunds or credits based on accounting records. Allegations of theft or unaccounted for items are generally addressed by policy explanations citing non responsibility for theft or damages.

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  • Government Actions

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  • Advertising Review

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Additional Information

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52194
BBB file opened: 12/7/1989 Business started: 1/1/1971
Contact Information
John Glozer - Customer Relations Manager
    George Lurry ()Jose Glozer (Operations Manager)Octavian Hathorn (Manager)Debra Wright (Director Customer Service)Hannah Titus (Property Manager)
Number of Employees

4900

Business Category

Self Storage – Household/Commercial

Alternate Business Names
Public Storage, Inc.PSI, Inc Clearing CompanyPublic Storage CorporationPublic StorageCentinela Storage AssociatesPublic Storage Management
Alternate Web Sites
Industry Tips
Consumers are advised to shop carefully when selecting a temporary storage facility. Obtain written cost estimates from at least three facilities. Most will insist on inspecting your items before offering an estimate; if a facility gives a phone estimate, look elsewhere. Costs to consider include the monthly rental fee (usually there are a minimum monthly storage charge and a minimum number of month’s storage); storage preparation, padding, packing or transportation fees; and fees for extra options (electricity, pest control, insurance) you may choose. Ask how the fees are to be paid and by what date.

Size matters. Find out what size storage units are available; if there is a maximum weight limit for unit contents, or if you can jam-pack the entire unit from floor to ceiling. Find out about climate control. Consider the general climate and whether your belongings might be subject to mold or water damage. If so, you may want to consider an environmentally-controlled unit. Make sure your items are insured from theft, fire or other damage. The facility may provide basic insurance or you can choose to purchase insurance from an alternate source. Some homeowners’ policies cover self-storage.

Security and safety are also issues that should be considered. You will need a heavy-duty, secure lock protecting your storage unit. Ask if the facility has surveillance cameras on the property and if a system is in place to restrict access by strangers. Ask for contact information to reach someone at the facility in case of an emergency. Get everything in writing – the size and location of the unit; options (such as climate-control) that you have selected; termination regulations; insurance coverage and payment terms.