THIS BUSINESS IS NOT BBB ACCREDITED

Personnel Concepts Limited (Headquarters)

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(800) 333-3795 3200 East Guasti Road, Suite 300, Ontario, CA 91761

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Description

This company's business is selling workplace safety and labor law posters.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Why Accreditation Revoked
On May 25, 2011, this company's accreditation with the BBB was revoked by the BBB's Board of Directors due to advertising issues that have adversely impacted the rating and the company not having a B rating or better. which is a minimum requirement for accredited businesses. The company has appealed the revocation which will be considered by the Board on September 28, 2011.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Advertising issue(s) found by BBB

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

203 complaints closed with BBB in last 3 years | 102 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 123
Billing / Collection Issues 47
Problems with Product / Service 29
Delivery Issues 4
Guarantee / Warranty Issues 0
Total Closed Complaints 203

Additional Complaint Information

Complainants allege a variety of advertising, marketing and billing issues. Some complainants allege the company uses mailed solicitations that are misleading, resemble government issued notices, and imply threats of large fines for non compliance. Other customers complain that after initially agreeing to purchase one poster, they receive unordered merchandise along with invoices for payment. Others report they receive invoices and collection notices for items not received or have had difficulty contacting the company to discuss return instructions, billing descrepancies, or refund issues. The company responds to all complaints by disputing that their solicitations are misleading. They contend that the informational claims concerning possible fines or other regulatory proceedings are displayed to inform the businesses of the requirements, and the consequences o non-compliance. To address complaints alleging shipments of unordered merchandise, the company responds by stating that the customers agreed verbally by telephone to order the additional products, and contend they have all calls recorded for verification purposes. In a few cases, the company admits to data errors regarding billings or orders. In most cases refunds are issued

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    We believe this company's advertising is misleading. On February 2, 2011, we wrote to this company outlining our concerns with their direct mail solicitation used to sell labor law compliance posters. We advised them that in our opinion, the mailings give the impression that they're coming from a government agency when they're not, and that recipients may be subject to significant fines if they don't order the posters. In February, 2011 the company provided the BBB with copies of all of their current mailings. The company disputed our findings that the mailings are misleading and reiterated their position that all mailings are fully compliant with the law. They have agreed to consider BBB recomended changes to the mailings, and discussions concerning our recommendations are continuing.

    What is BBB Advertising Review?

Additional Information

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51000493
BBB file opened: 9/28/1992 Business started: 7/1/1990
Contact Information
Steve Slezak - Director of Operations
    Luz Garcia (Call Center Director)
Number of Employees

180

Business Category

Sign Equipment and Supplies Retail

Alternate Business Names
Personnel Concepts LimitedPersonnel Concepts
Alternate Web Sites
Industry Tips
This company is a non-governmental publisher of labor law compliance posters. Posters are solicited by phone and direct mail. Solicitations used by the company appear to be sent by a government entity or other municipality and generally have the layout and illustration of an invoice. The company is not associated with any State or Federal government agency. Businesses are not required as implied in the solicitation, to submit any information requested, or pay any money to receive employment posters. If you have received such an invoice, you are under no obligation to pay it.

Title 39, United States Code, Section 3001, makes it illegal to mail a solicitation in the form of an invoice, bill, or statement of account due unless it conspicuously bears a notice on its face that it is, in fact, merely a solicitation. This disclaimer must be in very large (at least 30-point) type and must be in boldface capital letters in a color that contrasts prominently with the background against which it appears. The disclaimer must not be modified, qualified, or explained, such as with the phrase "Legal notice required by law." It must be the one prescribed in the statute, or alternatively, the following notice prescribed by the U.S. Postal Service: THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER.

While it is true that some of the statutes and regulations enforced by the U.S. Department of Labor (DOL) require that notices be posted in the workplace, these posters can be obtained free of charge by contacting the DOL, or visiting their website at www.dol.gov/compliance/topics/posters. The website has an elaws Poster Advisor which can be used to determine which posters employers are required to display. Posters are available in English and other languages, and can be downloaded and printed directly from the Advisor. For state posting requirements, contact your state Department of Labor or the state contact list on Business.gov.
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