THIS BUSINESS IS NOT BBB ACCREDITED

My Talent Service (Headquarters)

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(310) 282-2914 2029 Century Park East, #900 , Los Angeles, CA 90067

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Description

This company's business is providing a membership service for acting, photography and modeling classes.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Failure to have a required competency licenseBBB concerns with the industry in which this business operatesLength of time business has been operating48 complaint(s) filed against businessFailure to respond to 39 complaint(s) filed against business8 complaint(s) filed against business that were not resolved3 serious complaint(s) filed against businessOverall complaint history with BBBBusiness has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

49 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 11
Billing / Collection Issues 6
Problems with Product / Service 32
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 49

Additional Complaint Information

Most complainants allege the company fails to cancel their contracts or provide refunds. Customers contend after cancelling their contracts within the three day cancellation period loans are still processed and deposits are not refunded. Some complainants allege they have difficulty contacting the company after payment is secured, or that phone calls are not returned when scheduleing appointments with talent managers. A few complainants allege the contracts provided are misrepresented and promises are not upheld. The company responds to some complaints about cancellations by stating cancellations are accepted upon mailing, faxing, or hand delivering, within three business days from the transaction date. The company responds to other complaints by offering to continue services, scheduling appointments, or denying the customer’s allegations. The company responds to one complaint by stating their finance company provided a refund.

Additional Information

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100064516
BBB file opened: 3/11/2008 Business started: 2/26/2006
Licensing

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services such as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions. As of our last verification, on August 26, 2008, we could find no record of this company's license or registration with the Department of Industrial relations as an advance fee talent service, or Talent Agency. For the most up-to-date information regarding licensing status, consumers may contact the Industrial Relations Board by calling (415) 703-4846 or visiting their website at www.dir.ca.gov/databases/dlselr/TalAg.html. To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to DLSE.licensing@dir.ca.gov. The website address is www.dir.ca.gov.

Contact Information
Liz Brainard -
    Martha Brown (Vice Pesident of Operations)Erik DeSanto (Owner)Jeffrey Tisdale (Agent for Service)Barry Faulk (Owner)Eric DeSando (Owner)
Number of Employees

10

Business Category

Talent Consultants - Advance Fee

Alternate Business Names
My Talent ServiceMy Artist's Place, LLCThe Big Talent Be.egonnabe.comKids UnlimitedSay What
Alternate Web Sites
Industry Tips
This company's principal, Erik Desando, has previously owned or operated other talent agencies or talent management companies in Southern California. Our past experience with Mr. Desando's companies has been that the companies failed to obtain and maintain licenses required by the State, and some developed complaint patterns alleging misrepresentation of services. Some of these past businesses include, but are not limited to, Kids and Teens Casting, The Hollywood Group, and Hollywood Handbook.

These companies advertise for talent that imply that by responding, you will have started on your road to stardom. If you answer an advertisement, they will often tell you outright that they will help you obtain acting or modeling employment. The catch is that everyone who responds needs lessons or training to go before a camera or down a runway, they say. This training is really what these companies are selling, and their courses can obligate you for thousands of dollars. In reality, they cannot guarantee you employment, and you will not find such a guarantee in their written contract.

California law contains certain requirements of advance-fee talent services and prohibitions against certain practices. If the company promises you auditions or employment, or if they even ask you for a fee in advance, a talent service is considered to come under the provisions of this law. Under the law, they are not allowed to charge you, for example, to provide photographs, filmstrips, audition tapes or videotapes, lessons or training.

By law, you are entitled to a refund of anything you pay to an advance-fee talent agency if you do not receive the services you were led to believe would be performed. The refund is to be made within 48 hours of your request for it. Additionally, you have the right to cancel your contract, for any reason within 10 business days of the date of the contract. If you cancel, your payment is to be returned within 10 business days.

If your written contract does not inform you of your right to a refund or to cancel, you may demand your refund or cancel your contract at any time, without regard to these time limits. If your money is not returned within the 48 hours or 10 days, respectively, the company is required to refund double your money. Despite the law’s protections, if you are not dealing with a reputable talent service, you may find it difficult to enforce your rights.