THIS BUSINESS IS NOT BBB ACCREDITED

411 Tax Relief

(800) 706-6225 10559 Jefferson Blvd. Suite C, Culver City, CA 90232

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Description

This company's business is offering tax negotiation services, and internet advertising services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

65 complaint(s) filed against businessFailure to respond to 2 complaint(s) filed against business1 complaint(s) filed against business that were not resolved3 serious complaint(s) filed against businessOverall complaint history with BBB

Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 14
Billing / Collection Issues 5
Problems with Product / Service 45
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 65

Additional Complaint Information

Complainants allege unfulfilled contracts, difficulty obtaining refunds, and inability to contact the company. Some complainants allege the company fails to follow through with paperwork or IRS contact, causing the IRS to move forward with liens or garnishments. In other cases customers complain the company did not perform as advertised, or did little or nothing to negotiate a settlement with the IRS. Some complainants allege that the compromise offer proposed by the company was the same offer that they had negotiated with the IRS without the company's help. Most complainants request refunds. The company responds to some complaints by denying the complainants allegations, or by implying that the complainant failed to disclose information about assets or finances that caused changes on their proposals to the IRS. In some cases, the company issued refunds, or partial refunds

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  • Government Actions

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  • Advertising Review

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Additional Information

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13079185
BBB file opened: 6/16/1998 Business started: 4/3/1998
Contact Information
Mikoli Hernandez - Director of Sales
    Shasta Williams (Complaint Contact)Robert Friedenthal (CEO)
Number of Employees

50

Business Category

Tax Negotiator

Alternate Business Names
411 Tax Relief411 Lead Generation MyCity411 Web Directory, Inc.
Industry Tips
Typically these companies advertise that they can settle tax related obligations for less than the amount owed. Many represent that they have attorneys or certified public accountants on staff that will work on your behalf to resolve these issues.

In some cases, the company will calculate what they believe will be the amount you save by utilizing their services. Generally the fee they charge will be based on the projected savings, while others charge a flat rate of several thousand dollars. Our complaint experience on many of these firms indicates that they exaggerate or misrepresent their ability and expertise in effecting settlements and often promise much more than they can deliver. They generally attribute their inability to obtain settlements on the fact that the customer provided inaccurate or incomplete information. None of the firms guarantee that anyone will be able to obtain a settlement of their tax debt.

We urge caution. Many taxpayers have been left with the original tax debt, along with additional interest and penalties.

If you have tax debt with the IRS, we suggest you first seek the advice of an IRS enrolled agent, CPA, or a tax attorney. You may also consult with the IRS to determine if you would qualify to file for an offer in compromise, or some other type of payment arrangement. To learn about the IRS’s rules for an offer in compromise, visit www.irs.gov.