THIS BUSINESS IS NOT BBB ACCREDITED

Innovative Tax Relief

(888) 333-4969 11684 Ventura Blvd, Suite 476, Studio City, CA 91604

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Description

This company is providing tax negotiation services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

11 complaint(s) filed against businessFailure to respond to 1 complaint(s) filed against business1 complaint(s) filed against business that were not resolved4 serious complaint(s) filed against businessOverall complaint history with BBBAdvertising issue(s) found by BBB

Customer Complaints Summary

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1
Billing / Collection Issues 0
Problems with Product / Service 9
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 11

Additional Complaint Information

Complaints allege failure to provide services as agreed upon and difficulty obtaining refunds. Complainants generally allege that the company did not properly handle their cases with the Internal Revenue Service or negotiate settlements as agreed. Some customers allege the company gave specific timeframes as to when the tax matters would be settled but failed to follow through on those guarantees. Other complaints allege the company made unauthorized charges to their credit card accounts, or failed to remove individuals from their mailing lists. Most complaints allege the company failed to return calls or answer inquiries clients made on their accounts. The company responds to most complaints by advising customers of what services were performed and of their efforts in fulfilling the agreements. In most cases, the company denied refunds stating that the deposits covered the work that was performed in the client’s case. In a few instances the company provided partial refunds to settle the claim. Generally the company refers customers to their contract to review the terms of the agreement and cancellation policies.

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  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    This company advertises on their website that they can negotiate taxes for pennies on the dollar, eliminate penalties and interest, and stop levies. It also claims that by utilizing their services that they will end your tax nightmares and allow you to continue with your business and life and that tax collection activity will usually stop, and almost all of the correspondence with the IRS or state agency will be handled by their office. We believe that these statements are overly broad and that only the tax authority has the power to enter into agreements to cease collection or to eliminate taxes or penalties, despite any promises to the contrary. We wrote the company on September 21, 2005, requesting that they modify their advertising or substantiate it. The company failed to reply to our request to substantiate it or to modify it.

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Additional Information

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13214279
BBB file opened: 8/9/2004 Business started: 6/25/2004
Contact Information
Customer Service -
    Sharon Holly (Owner)
Number of Employees

1

Business Category

Tax Negotiator

Alternate Business Names
Innovative Tax ReliefiTR
Alternate Web Sites
Industry Tips
Typically these companies advertise that they can settle tax related obligations for less than the amount owed. Many represent that they have attorneys or certified public accountants on staff that will work on your behalf to resolve these issues.

In some cases, the company will calculate what they believe will be the amount you save by utilizing their services. Generally the fee they charge will be based on the projected savings, while others charge a flat rate of several thousand dollars. Our complaint experience on many of these firms indicates that they exaggerate or misrepresent their ability and expertise in effecting settlements and often promise much more than they can deliver. They generally attribute their inability to obtain settlements on the fact that the customer provided inaccurate or incomplete information. None of the firms guarantee that anyone will be able to obtain a settlement of their tax debt.

We urge caution. Many taxpayers have been left with the original tax debt, along with additional interest and penalties.

If you have tax debt with the IRS, we suggest you first seek the advice of an IRS enrolled agent, CPA, or a tax attorney. You may also consult with the IRS to determine if you would qualify to file for an offer in compromise, or some other type of payment arrangement. To learn about the IRS’s rules for an offer in compromise, visit www.irs.gov.