THIS BUSINESS IS NOT BBB ACCREDITED

j2 Global, Inc (Headquarters)

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(888) 760-1112 6922 Hollywood Blvd. Suite 500, Hollywood, CA 90028

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Description

This company's business is providing outsourced value added messaging and communications services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

492 complaint(s) filed against businessFailure to respond to 1 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

491 complaints closed with BBB in last 3 years | 215 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 92
Billing / Collection Issues 269
Problems with Product / Service 129
Delivery Issues 1
Guarantee / Warranty Issues 0
Total Closed Complaints 491

Additional Complaint Information

Most complainants allege billing disputes or difficulty canceling accounts. Many customers complain of excessive hold times, anywhere between 10 minutes and up to several hours, when attempting to speak to a customer service representative. Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification. A few complaints allege the company does not disclose the fact that the number of faxes you can send is limited or that there is a per page charge for every outgoing fax. The company responds to some complaints by canceling accounts, issuing refunds, and apologizing for the interruption of service. In a few cases, the company retrieves and reactivates fax numbers or verifies the service is operational. The company further responds by claiming customers have more than one account or that they have no evidence of cancellation.

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  • Advertising Review

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Additional Information

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13111332
BBB file opened: 2/27/1995 Business started: 12/14/1995
Contact Information
Office of the President -
Number of Employees

500

Business Category

Telephone Communications Service

Alternate Business Names
j2 Global, Incj2 GlobalJ2Global CommunicationsJFAX CommunicationsJFAX.ComOnebox.com