THIS BUSINESS IS NOT BBB ACCREDITED

Prime Time Shuttle

(800) 733-8267 P.O. Box 452600, Los Angeles, CA 90045

Print

Description

This company's business is providing airport ground transportation services throughout Southern California picking up travelers from their home, hotel, office, airport, or any location.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

101 complaints closed with BBB in last 3 years | 56 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 13
Billing / Collection Issues 9
Problems with Product / Service 73
Delivery Issues 2
Guarantee / Warranty Issues 4
Total Closed Complaints 101

Additional Complaint Information

Some complainants allege the company fails to provide services, and refuses to issue refunds. Other customers complain they made pre-paid reservations for shuttle service to LAX, but no shuttle arrived. As a result, some customers missed their planes, or had to pay additional money to travel by taxi or secure alternate transportation. Some complainants allege, despite the fact that no transportation services were provided, their credit cards were debited for round trip fares. The company responds to some complaints by providing refunds or partial refunds.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
13060876
BBB file opened: 10/10/1997 Business started: 1/1/1984
Contact Information
Rattan Joea - President
    Upi Kaur (Asst. General Manager)Daniela Consiglio (Customer Relations Supervisor)Tom Vandenberg (Manager)Amit Singh (Operations Manager)Bobby Gibson (Marketing Manager)
Number of Employees

60

Business Category

Transportation Service

Alternate Business Names
Prime Time ShuttlePrimeTime Shuttle, Inc.
Alternate Web Sites