THIS BUSINESS IS NOT BBB ACCREDITED

Just Host.com

(888) 755-7585 111 East Broadway, Suite 210, Glendale, CA 91205

View BBB Rating for Just Host.com's headquarters.

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Description

This company's business is providing website hosting services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Customer Complaints Summary Read complaint details

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 0

Additional Complaint Information

Complainants allege a variety of billing and refund related issues. Customers complain that previously undisclosed fees are added to billings, or that advertisements for service at $3.95 per month failed to disclose that in order to get the discounted rate, customers must agree to be billed two years in advance. Other complainants allege they were unable to send emails or were advised that they must upgrade their service in order for basic services to function properly. Many customers complain they are unable to communicate with the company to resolve problems due to the company's email only policy, or that tech support does not resolve problems. Some complainants allege the services are not as represented, or that the company falsely advertises a 90% uptime rate. The company responds to complaints by issuing refunds or partial refunds and agreeing to close accounts along with apologies for any inconveniences. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Additional Information

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100076574
BBB file opened: 12/4/2008 Business started: 3/27/2002
Contact Information
Gary Engel - Sr. Vice President, Sales and Customer Support
    Laura Mew (Refund Processing Assistant)Shimon Bakshi (Customer Service Manager)Eric White ()
Number of Employees

22

Business Category

Website Hosting Services

Alternate Business Names
Just Host.comjusthost.com
Industry Tips
The company is headquartered outside of our service area, to file a complaint please contact BBB of Eastern MA, ME, RI & VT by writing to 290 Donald Lynch Boulevard, Suite 102; or by calling (508)652-4800. To view their report online please visit http://boston.bbb.org

http://www.bbb.org/boston/business-reviews/internet-services/the-endurance-international-group-inc-in-burlington-ma-76863/