BBB ACCREDITED BUSINESS SINCE 05/16/2011

FastWebHost.com

(310) 496-2974 1142 South Diamond Bar Blvd. #826, Diamond Bar, CA 91765

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Description

This company's business is providing web hosting services.

BBB Accreditation

A BBB Accredited business since 05/16/2011.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

17 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 4
Billing / Collection Issues 7
Problems with Product / Service 6
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 17

Additional Complaint Information

Complainants allege various problems with unauthorized account debits, cancellation requests, and failure to provide refunds or credits as agreed. Some customers complain they are unable to use the company's website for canceling as required, are unable to reach the company by phone, and e mail requests are not acknowledged by the company. Other complainants allege various billing and service related problems are repeatedly brought to the company's attention, however, problems remain unresolved. Many customers complain promised refunds are never received.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13215370
BBB file opened: 8/26/2004 Business started: 1/15/2002
Contact Information
Rupi Singh - CEO
    Customer Service ()
Number of Employees

1

Business Category

Website and Web Page Development Services

Alternate Business Names
FastWebHost.comehostpros