THIS BUSINESS IS NOT BBB ACCREDITED

Comprehensive Weight Loss

(800) 989-5907 5300 Ontario Mills Parkway Unit 400, Ontario, CA 91764

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Description

This company's business is providing weight control preparations retail.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating97 complaint(s) filed against businessFailure to respond to 1 complaint(s) filed against business19 complaint(s) filed against business that were not resolved1 serious complaint(s) filed against businessOverall complaint history with BBB

Customer Complaints Summary Read complaint details

94 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 38
Billing / Collection Issues 43
Problems with Product / Service 13
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 94

Additional Complaint Information

Many complainants allege misleading advertising, unauthorized credit card charges, receipt of unwanted merchandise, and difficulty implementing cancellation procedures. Many complainants allege after purchasing a product called “Acai Burn”, they are enrolled in the Comprehensive Weight Loss program. Some complainants allege that they agreed to a trial offer only, and were not aware they were enrolled in a continuity program. Customers complain after repeated attempts to cancel, shipments are stopped, but the company continues billing them monthly. The company generally responds to complaints by stating the customer’s had to agree to the terms and conditions before making their purchase, stating past monthly charges are non-refundable or issuing 50% refunds due to the misunderstandings.

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  • Government Actions

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  • Advertising Review

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Additional Information

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100076407
BBB file opened: 12/2/2008 Business started: 11/13/2008
Contact Information
Mark Adamson - Contact
Business Category

Weight Control Preparations Retail

Alternate Web Sites
Industry Tips
We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Although this company's offer is advertised as free, the charge imposed for shipping and handling of the product, ($6.95) actually makes the offer NOT free. Once your credit card number has been provided to cover shipping and handling, it will remain on file with the seller for shipping and billing purposes. If you forget to cancel, or for any reason fail to do so, your card number is readily available to bill for your first shipment of product.

Although the company's website make cancellation procedures appear fast and easy, in reality customers report that cancellation requests are ignored, calls are not returned, credit cards continue to be charged, and unwanted product shipments continue to arrive.

This company's free trial is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer, as well as cancellation instructions, be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means, NOT disclosed in microscopic print accessed by a web blink to another site, but rather, disclosed along with the free trial solicitation.

Regardless, many consumers overlook the advisory, and are unaware of the charge until their next monthly credit card statement. In this company's case, consumers complain they are unable to cancel services by using the instruction provided by the company. Even worse, they are unable to contact the company at all. Emails are not returned or acknowledged, and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website, Failure to do so may be a violation of consumer protection laws.

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.