THIS BUSINESS IS NOT BBB ACCREDITED

Process at Home

(800) 381-7820 8721 Santa Monica Blvd., Los Angeles, CA 90069

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Description

This company's business is providing televison infomercials for a work at home program involving personal computer services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

BBB concerns with the industry in which this business operatesLength of time business has been operating19 complaint(s) filed against businessFailure to respond to 17 complaint(s) filed against business2 complaint(s) filed against business that were not resolved1 serious complaint(s) filed against businessOverall complaint history with BBBBusiness has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 5
Billing / Collection Issues 1
Problems with Product / Service 13
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 19

Additional Complaint Information

Complainants allege the company fails to clearly disclose details of their free trial offer, unauthorized credit card charges, and misrepresentation concerning the true nature of products and services. Customers complain, after signing up for a free trial, or agreeing to a one time fee, their credit cards were debited on a monthly basis for $59.99. Most complainants also report they are unable to reach anyone at the company by phone or email to request cancellation. The company responds in some cases by disputing allegations of non-disclosure. They contend that customers failed to read posted terms and conditions. Other complaints are addressed by offers to explain services, or advisories that refunds are being processed, or have been sent. Some responses were determined to be inadequate as they did not specifically address the complainants allegations. These responses were returned to the company for reconsideration.

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  • Government Actions

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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100054742
BBB file opened: 8/6/2007 Business started: 11/22/2007
Contact Information
Angela Stevens -
    Brian (CSR)Customer Service ()Don Richards ()Angela Penbrook (Contact)Angel Stevens ()
Business Category

Work-At-Home Business Opportunities

Alternate Business Names
Process at HomeProcessing at HomeSucess TeamAngel Stevens Process at HomeProcess For PayProcessforpay.com
Alternate Web Sites
Industry Tips
This company appears to offer a variety of services including a work at home opportunity processing rebates for an initial startup fee of between $39 and $197, and a free software download enabeling the user to view 3000 TV channels from their home computer. Although the company's website offers a free software download, it fails to disclose that only the software download is free. Services associated with the download are billed at $59.99 per month.

On-line users should exercise caution when browsing the Internet or responding to spam e-mails with unsolicited offers. Talented individuals can use a Web Page to create a company that looks very legitimate, but just because an ad looks legitimate on the computer screen, is no reason to assume it is. Traditional work-at-home schemes, such as making handicrafts or stuffing envelopes, have been replaced by offers to use your home PC to make money fast in your spare time. Con artists who previously touted scams through newspapers, U.S. mail and telemarketing are using computers to reach potential victims. They can sit at their keyboard and reach hundreds of thousands of people, pretty much for free, in a short period of time. Getting a phony ad or message out is now cheap and easy. To evaluate tempting, on-line solicitations which offer a chance to earn money by working at home, follow the same signals that tip you off to potential frauds in print and other media.

We believe this company's advertising is deceptive and misleading based on their failure to disclose the terms and conditions of their offer, their use of unverifiable testimonials, and their use of high unsubstantiated earnings claims. On November 26, 2008, we wrote to this company asking for contact information for the testimonials used on their website, the names and contact information for the advertised 4,389 people who are earning $225 or more from the comfort of their home; the names and contact information for respondents making $117, 000 a year; and proof of their affiliation with the large corporations listed on their website they claim "need your help from home now." To date we have not received a response.

Watch out for warning signs to questionable online advertising, such as overstated claims of product effectiveness, use of hype titles, exaggerated claims of potential earnings, profits, or part-time earnings, or claims of “inside” information. Also, be leery of offers which require money for instructions or merchandise before telling you how the plan operates, or if they tell you that no experience is necessary. Anyone victimized by work-at-home offers over the Internet can file a complaint online or off-line with their Better Business Bureau. Consumers who remain silent allow others to be swindled by these fraudulent operators.